Creation of an intranet, a Knowledge Management System (KMS) and a CRM.
The University of Paris & Saint-Denis has a combined personnel and student force of 47k+ users. As part of its digital transformation, the university needed a new way to connect students and personnel with its services.
The University lacked a suitable platform to house its institutional knowledge base of 1K+ documents covering 55 different topics, ranging from student life on campus to different administrative processes.
An internal CRM was required to effectively reroute and handle user requests towards the different university services (500+ requests/day).